PROED 180 - AWWA Annual Advanced Management Institute

Foundations of Leadership: Provides a thorough introduction to contemporary leadership principles and develops the skills necessary to use these principles in the workplace. The Leader's Role in Performance Management: Models of communication and giving and receiving feedback. Understanding work group dynamics, managing teams, group problem solving, team leadership strategies, total quality management, and characteristics of high-performance teams. Leadership of Change: Designed to help managers fully understand the nature and necessity of change, its impact on people, and how to meet the challenge it presents. Learn strategies that help speed up the process and minimize the productivity decline. Emphasis placed on coaching and leading a team through a complex change situation. Managing Conflict: Emphasizes skills needed to manage conflict. Including handling emotions, disagreeing, brainstorming, discovering multiple solutions, distinguishing perceptions from truth, and resolving conflicts while maintaining positive relations by one preferred negotiation style. Workplace Safety: Understanding theft, employee control, risk assessment, security training, emergency planning and terrorism. Employee Selection and Performance Management: Performing/contracting-performance appraisal cycle, planning, interviewing, employee selection, and the use of the criterion-based employment interview.