PROED 303 - Conflict Resolution in the Workplace

Conflict management is an essential skill in every industry, but it doesn't have to be disruptive. This course equips you with the tools to navigate and resolve workplace conflicts effectively. Through interactive discussions and hands-on exercises led by a local industry expert, you'll explore the root causes of conflict, practice effective communication techniques, and develop strategies for successful understanding and resolution. The learning objectives for this course include: 1) identify and understand the underlying issues of workplace conflict; 2) enhance your ability to communicate effectively in challenging situations; 3) apply proven strategies to negotiate and resolve conflicts with confidence; 4) develop active listening skills to foster mutual understanding and reduce workplace tensions; 5) apply conflict resolution techniques to real-world workplace scenarios for practical problem-solving.