MHA 6420 - Health Services Operations

This course is designed to survey key topics in healthcare operations management, leading students to skills and knowledge necessary to overcome common challenges in managing operations within a health care delivery system. More and more, health care operations management is maturing as a discipline as it seeks to adopt concepts and practices from other operations-intensive industries, such as auto manufacturing and airline travel. An understanding of and ability to utilize such key concepts as value, quality, Six Sigma, Lean, Process Mapping, Project Management, and Performance Improvement will be vital to anybody seeking to build a career in healthcare delivery settings.