MKTG 4760 - Sales Technology, Analytics, and Operations

This course provides an in-depth introduction to the technology tools used by professional salespeople as they take prospects along the journey from target market to committed loyal customer. Topics include targeting tools, content delivery, data enrichment, lead generation, lead tracking and nurturing, sales funnel management, customer relationship management, social media tools, and spend optimization. Students will learn how to use technologies to analyze new forms of customer data, enhance their ability to forecast customer behavior, and develop and execute effective monetization strategies.