OIS 6062 - Operations Management

Operations Management involves designing, operating, and improving the processes whereby any firm (such as a hospital) transforms raw materials (e.g., sick patients) into finished goods (e.g., cured patients). We develop a framework for analyzing business process flows within a firm and across firms, applying the principles not only to service industries but also to manufacturing. In particular, we look at the management of supply chains, capacity, inventory, quality, and product design, and discuss how to achieve a strategic fit between the Operations function and other business disciplines and how to create competitive advantage.