PROEA 757 - Communicating and Questioning

The art of communication involves mastering every aspect of communication. It involves more than just the obvious spoken word, it also includes what the other party heard or didn't hear. Communication involves every word, every action, every reaction, every deliberate or unintended impression, every stimulation of the five senses. In general, communication involves the sum of all interaction between people. Also, telling isn't selling, selling comes through the art of questioning, finding out what is important to the customer, and then helping them achieve it. The principles taught in this course are body language, personality types, appearance, voice, intonation, types of questions, when and how to question, questions are the answer and more.