ED PS 6062 - Coping with Difficult People

This course is for students who want to leanr to communicate more effectively with difficult people. The material covers skills needed to deal with other in pressurized situations and techniques to avoid getting caught up in defensiveness, and include strategies on how to merger into a conflict situation and lead it toward purposeful objectives. Students registered in ED PS 6062 will be held to a higher standard and given extra assignments.