PROED 727 - Dealing with Difficult Conversations

Difficult conversations emerge in many forms - asking for a raise, ending a relationship, disagreeing with majority views, apologizing, confronting disrespectful behavior, etc. Navigate difficult conversations with more confidence by: Assessing what's at stake, Understanding feelings beneath judgments and accusations, working to build mutual purpose, and practicing conversations that are uncomfortable. Participants will gain experience with a five-step process for preparing and engaging in difficult conversations.