OIS 3660 - Operations Management

This course is a survey of operating practices and models in both manufacturing and service oriented firms. It is intended to provide managers in all functional areas with sufficient knowledge to make informed, "total business decisions" and to introduce standard terms and concepts for communications with operating personnel. Operational issues include designing, acquiring, operating, maintaining and improving the firm?s facilities and processes; purchasing raw materials; controlling and maintaining inventories; and providing the proper labor needed to produce a good or service so that customers' expectations are met.