LLWRP 948 - Communication Skills: Resolve Challenging Situations Successfully

We all face common, challenging situations frequently and repetitively. You are more likely to be happy with the outcomes and the role you play if you proceed with confidence, diplomacy, objectivity, and a problem-solving attitude. You will learn how to: say 'no'; complain effectively, deal with discourteous people; speak up in meetings; practice win-win; often get what you want; and feel good about yourself in the process.